Refund policy

No returns, no change-of-mind refunds

Everything we sell is sealed, perishable food. Once an order has been dispatched it cannot be returned, exchanged or refunded because you changed your mind, ordered the wrong size, ordered by mistake, or did not like the taste. Please read the product page - ingredients, allergens, pack sizes and shelf life are all listed there - before you order.

The only exceptions

We replace or refund an item only when it is our fault or the courier’s: it arrived torn, leaking or crushed; it was past its best-before date on delivery; it was not what you ordered; or it never arrived.

To claim, email support@calicutcravings.com within 48 hours of delivery with your order number and a photo of the pack and the parcel. We need the photo to claim against the courier. Claims without a photo, or after 48 hours, cannot be accepted. You do not post anything back.

We reply within one working day and either send a replacement at no cost or refund that item and its share of the delivery charge. The choice of replacement or refund is ours unless the item is out of stock.

Cancelling before dispatch

You may cancel for a full refund only while the order is still with us, before it is handed to the courier - usually within 2 working days of payment. Email support@calicutcravings.com with your order number. Once the parcel is booked, the order cannot be cancelled or recalled.

Delivery failures

If a parcel is returned to us because the address was wrong or incomplete, or nobody accepted delivery after the courier’s attempts, we can re-send it for a second delivery charge; we do not refund the order. Please check the address and phone number at checkout - the courier calls that number.

How an approved refund is paid

Approved refunds go back to the payment method you used, through Razorpay, within 2 working days of our approval. Your bank or UPI app may take a further 5 to 7 working days to show it.

Last updated 2026-09-14.